jennifer kilian

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Rogers Cable Canada Interactive TV

Rogers wanted to reduce costs from their call centers. The reps spent a lot of time walking subscribers through plan options. A more cost effective solution was developed for customer self-service.

Interactive Television was utilized to deploy subscripton change self-service to the customers' homes. An on-screen interface allowed them to add, browse, preview and remove channels, or update their account.

Role:
 Creative Director, User Experience Director
     
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